1.1 This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website, by telephone, email, in person or any other means that we have not thought of yet.
1.2 This policy is also a legally binding document, and forms part of the contract of sale between you and us made under our terms and conditions of sale. You can view our terms and conditions by clicking this link <linky>
- Delivery methods and periods
2.1 We offer two different delivery methods which are as follows:
(a) Standard Delivery. Usually within 3 days for mainland UK addresses. It may take longer for addresses not on the UK mainland. This is the cheapest option.
(b) Urgent Delivery. Usually next working day for mainland UK addresses. It may take longer for addresses not on the UK mainland and some remote post codes. This is more expensive as the delivery driver has to put his foot down to get to you sooner.
We have tried to make this as simple as possible for our customers, so if you want your order urgently, then please select urgent when going through the checkout process and pay the extra fee. Don’t moan that there is an extra charge, we don’t make any money on our delivery charges, they all go to the delivery company.
2.2 If you place an order before 2pm, Monday to Friday (excluding public holidays) then we will process your order that day. If for any reason any items you have ordered are out of stock then we will contact you as soon as possible
If you place an order after 2pm (Monday to Friday) or on a weekend / public holiday then you are most likely going to have to wait an extra day to get your goodies. We will process these orders on the next working day.
2.3 The delivery periods set out in this section are indicative only, no one can guarantee that your items will be delivered the next working day. Occasionally there are issues beyond our control that means your items will be delayed. We are really sorry about this. In 2018 there were over 200,000 reported road accidents and sometimes these accidents included delivery drivers.
2.4 On occasion, we may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.
- Delivery charges
3.1 Yep, sorry but our delivery partners charge us to use their services. They have to pay the drivers and the depot staff, they have to pay for fuel, road tax, insurance, oh the list is endless. We have spent a lot of time and effort getting our website to work out how much the delivery charges are and you will be notified of these charges at the checkout. If you are happy with the delivery charges that we have quoted then pay up and wait for the delivery man to bring you your stuff. If you are not happy with the delivery charges quoted then we are really sorry. As mentioned previously in this document we do not make any profit on delivery charges.
3.2 The delivery charges will depend upon several factors. Where you want the parcel delivered to is the main one, but they also depend on if we have to use a big box or a little box, the weight of the order (we have to send a strong delivery driver for the really heavy ones) and the value of the products in your order.
- Free delivery
4.1 We do offer free delivery to most of the mainland UK (some remote post codes are excluded) on orders that are over £60 including VAT (that’s £50 excluding VAT at the current rate). Most people who are reading this will have read section 3.1 which states that we still have to pay the delivery partners so we use standard delivery. If you need your order urgently, please select urgent when going through the checkout process and pay a little extra.
4.2 We may change the minimum order value for free delivery at anytime and this will be publicised on our website.
- Delivery tracking
5.1 Our delivery partners only offer delivery tracking on urgent orders. If you place an urgent order, we will send you a link via email so that you can see the road trip that your items have taken. If you have provided us with a valid email address then our delivery partners usually email you with an approximate timeslot for your delivery. If you have given us a valid mobile number then our delivery partner might even send you a text so you have a rough idea when they will arrive.
5.2 If you selected standard delivery then you will just have to wait for your items to arrive. Sorry !!
- Receipt and signature
6.1 When our delivery partner tries to deliver your items, they are going to ask you to sign for it. If you are not going to be in to accept the delivery then they might leave it with a neighbour, but they might also take it back to the depot and you will have to go and collect it from them. If you have specific instructions for the driver then please fill in the bit on the website that says “delivery instructions”.
6.2 If an initial delivery attempt is unsuccessful, our delivery service provider will make 1 more attempt to deliver the products in your order. After this they will take it back to the depot and you will have to go and collect it. If you don’t collect it within 5 working days, they will return it to us and you will have to pay again for it to be redelivered. Please refer to section 3.1 about it costing us to deliver your items.
- Delivery problems
7.1 Sometimes things do go wrong, the delivery driver might be having a bad day, they might be thinking what they would like for dinner. If you experience any problems with a delivery, then just let us know and we will get on the phone to them and try and sort it out.
7.2 If our delivery partner is unable to deliver your products, and such failure is your, or you do not collect your products from our delivery partner within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
10.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.